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PayPack SupportUpdated 3 months ago

Submit a support ticket is often the first step in getting help with a product or service. By providing clear and concise information about your issue, you can help the support team resolve it quickly and efficiently. Here's a step-by-step guide on how to submit a support request ticket:

  • Your contact information: Name, email, and company.
  • Issue description: Clearly and concisely describe the problem you're experiencing. Include any error messages, screenshots, or videos that might be helpful.
  • Additional information: Provide any other relevant details that might help the support team understand your issue.

See the below methods for contacting PayPack Help.

The Chat Widget

A ticket can be filed through our Chat Widget at https://help.paypack.ai/en-US. It is located on the bottom right hand corner of your screen.



The PayPack Help Bot will guide you through filing a ticket with the information that you provide. 


Get Help in NetSuite

NetSuite has a support tab that will lead you directly to https://help.paypack.ai/en-US to file a support ticket. Our implementation guides are also available on this website for assistance. 

Email

We can also be contacted directly through email at [email protected]


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