PayPack is a managed bundle within NetSuite. This means that upgrades to the application are managed and deployed by the PayPack team. Upgrade Timing. Note: Users will be notified in advance of any planned upgrades, including the expected date and ti
To confirm that your integration works correctly, simulate transactions in Stripe test mode or Stripe sandbox. Use these test card numbers in Stripe test mode. For additional test cards, please see Stripe Doc: Test card numbers. Go to a NetSuite Cust
In every organization, you may want specific user roles to access customer data, payment functionality, and configuration. PayPack handles visibility through NetSuite’s user and role permissions. Center tabs are native to NetSuite’s navigation. By de
Pre-built saved searches are installed with the PayPack SuiteApp in NetSuite. These searches are designed to help you quickly leverage the powerful features of PayPack and streamline common financial workflows, such as payment processing, reconciliat
PayPack keeps a log record of all processes for payment charges and refunds. You can find logs under each NetSuite transaction’s subtab or by using the custom PayPack pages listed below. The below are examples of common error messages and troubleshoo
Occasionally, a payment marked as successful in Stripe might not create the corresponding Customer Deposit or Customer Payment record in NetSuite. This can happen due to a system error and can cause problems with your financial reconciliation. Don't
This help article serves as a comprehensive resource for understanding the scripts integrated within PayPack. It includes a detailed description of the function of each script. To see all PayPack scripts, navigate to Customization → Scripting → Scrip
Nova Module is Oracle NetSuite’s SDN (SuiteCloud Developer Network) partner. The SuiteCloud Developer Network (SDN) is a dedicated, end-to-end program geared toward developers who build specialized and complimentary solutions to extend the NetSuite p
To activate an expiring PayPack trial license, go to navigation menu tab PayPack → Setup → Configuration. On this page, a Stripe payment link (Activate) is available to easily renew the license for another 12-month period. For add-on licenses, please
Our goal is to provide you with a solution that fits your specific needs and budget. Understanding our multiple license pricing model will help you achieve this. The subscription fee for a PayPack add-on license is 25% of the primary subscription. An
Submit a support ticket is often the first step in getting help with a product or service. By providing clear and concise information about your issue, you can help the support team resolve it quickly and efficiently. Here's a step-by-step guide on h