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Release Notes

Version: 1.8.7 [October 2024]Add filter payout by status parameterVersion: 1.8 [September 2024]Add enhancement for Surcharge rules by transaction types and payment methodsAdd refund support for Return Authorization workflowSet Deposit line level fiel

Error Logging

PayPack keeps a log record of all processes for payment charges and refunds. You can find logs under each NetSuite transaction’s subtab or by using the custom page searches listed below. The below are examples of common error messages and troubleshoo

Permissions

In every organization, you may want specific user roles to access customer data, payment functionality, and configuration. PayPack handles visibility through NetSuite’s user and role permissions. Center tabs are native to NetSuite’s navigation. By de

Testing

To confirm that your integration works correctly, simulate transactions in Stripe test mode. Success Notification: Customer updated successfully.

Security Compliance

Nova Module is Oracle NetSuite’s SDN (SuiteCloud Developer Network) partner. The SuiteCloud Developer Network (SDN) is a dedicated, end-to-end program geared toward developers who build specialized and complimentary solutions to extend the NetSuite p

Activate PayPack License

To activate an expiring PayPack trial license, go to navigation menu tab novaApps → PayPack - Integrated Payment Processing Solution for Stripe → Configuration. On this page, a Stripe payment link (Activate) is available to easily renew the license f

Add-on License Pricing

Our goal is to provide you with a solution that fits your specific needs and budget. Understanding our multiple license pricing model will help you achieve this. The subscription fee for a PayPack add-on license is 25% of the primary subscription. An

PayPack Support

A ticket can also be filed through our Chat Widget at https://help.paypack.ai/en-US. It is located on the bottom right hand corner of your screen. The PayPack Help Bot will guide you through filing a ticket with the information that you provide. NetS