Refunds

Create a NetSuite Credit Memo from the paid Invoice and process the refund under the PayPack subtab.

Uses NetSuite's native refund workflow.
When a refund is processed on the credit memo using the PayPack subtab, a customer refund is automatically generated and applied to the credit memo.
Stripe refund id will be stored in the Customer Refund custom field STRIPE REFUND ID (PAYPACK).

Refund on the Credit Memo

Watch how to process a refund in PayPack at the credit memo.

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Configure Refund Settings

PayPack creates a refund in Stripe on the specified charge from NetSuite which results in a customer refund.

Note: Once a refund is successful with Stripe, PayPack will immediately generate a Customer Refund and attach to the Credit Memo.

*Required

Credit Memo Item – Optional non-inventory item to track refunds sent to Stripe.
*Customer Refund Payment Method – Typical required field on the customer refund transaction. To create a new payment method, navigate to Setup → Accounting → Accounting List.
Credit Memo Mapping for Refunds – When needing to populate required fields on an credit memo transaction, enter metadata in JSON format to satisfy the requirement.
Customer Refund Mappings – When needing to populate required fields on an customer refund transaction, enter metadata in JSON format to satisfy the requirement.

Sample JSON data for Customer Refund Mappings

1{
2  "mapping": {
3    "fields": [
4      {
5        "generate": "otherrefnum",
6        "lookupName": "otherrefnumlookup"
7      },
8      {
9        "generate": "subsidiary",
10        "initializationDefaultValue": true,
11        "lookupName": "subsidairylookup"
12      },
13      {
14        "generate": "memo",
15        "lookupName": "subsidairylookup"
16      }
17    ],
18    "sublist": {
19      "item": [
20        {
21          "generate": "location",
22          "extract": "",
23          "hardCodedValue": 2
24        }
25      ]
26    }
27  },
28  "lookups": {
29    "otherrefnumlookup": {
30      "resultFieldId": "tranid",
31      "recordType": "parent"
32    },
33    "subsidairylookup": {
34      "resultFieldId": "subsidiary",
35      "recordType": "parent"
36    }
37  }
38}
39

Note: The Sample JSON data for Refund Mappings that is provided is an example, therefore in some cases, copying and pasting directly from these mappings might lead to an error. It might need to be adjusted according to your NetSuite account settings should an error occur.

PayPack Refund Logs List

When a successful Stripe refund is processed, PayPack will generate a custom refund log and include details which make it easy to view and troubleshoot.

You can access the refund logs by navigating to PayPack → Logs → Refund.

RefundsUpdated 5 days ago

Refund on the Credit Memo

Configure Refund Settings

Sample JSON data for Customer Refund Mappings

PayPack Refund Logs List