This guide is designed to give the user an overview of the integration and also provides detailed implementation instructions.

PayPack will improve your OTC (order-to-cash) process by eliminating payment processing complexities and taking full advantage of available automation between Stripe and NetSuite. 

PayPack SuiteApp offers a variety of payment features by incorporating Stripe’s Payments API. This integration enables Stripe payments on NetSuite’s customer, sales order and invoice records. Additionally Stripe refunds on NetSuite’s credit memo records. 

Use Cases

• Company needs to take direct payment from a customer on a default saved credit card.   
• Manufacturer requires pre-payment of 20% before allocating resources to a customer’s sales order or quote/estimate.   
• Customer service was asked to bulk invoice 50 transactions from the past 2 months using the customer’s credit card on file.   
• Business emails a customer an invoice with a payment link so they can pay via web browser or forward to their accounting department.   
• A B2B distributor sends a customer statement link allowing a customer to pay multiple outstanding transactions at once while seamlessly applying available credits.
• A utility company needs to automatically include a variable rate convenience fee for their customers based on their monthly usage tier.   
• Accounting needs to structure a customer installment plan to schedule and collect milestone or split customer payments automatically over a set period of time.
• Customer service can securely save payment methods right from within NetSuite while maintaining complete PCI compliance.
• A SaaS business relies on recurring billing to automatically charge recurring subscription invoices using the customer's default payment method.
• Finance automatically recognizes subscription revenue by using Data Orchestration to map Stripe Billing transactions straight into NetSuite for strict financial accuracy.
• A customer request a partial refund due to an unforeseen shipping delay.   

This NetSuite SuiteApp is built, maintained, and supported by PayPack.

Key Features

• Payment Links: Send secure payment links on quotes/ estimates, sales orders, invoices, and invoice groups, or issue a single customer statement link for multi-invoice payments.
• Compliant Surcharging: Apply compliant, rule-based surcharges to offset payment processing fees automatically on credit card transactions.
• Authorize Now, Capture Later: Secure funds at the point of sale and automatically capture payments upon fulfillment, ensuring you get paid before delivering goods and services.
• Flexible Partial Payments: Accept prepayments and partial payments to seamlessly manage B2C and B2B order-to-cash workflows.
• Level II and Level III Payment Data: Optimize commercial and B2B credit card transactions by automatically passing enriched item-level context and tax data to Stripe to qualify for lower interchange rates and improve authorization success.
• Payout Reconciliation: Automate Stripe payouts with NetSuite deposit records for faster close. Reconcile payments processed in NetSuite and externally from WooCommerce, Magento, or BigCommerce.
• Point-of-Sale (POS) Terminal: Bridge the gap between online and in-person sales by processing face-to-face payments via Stripe Terminal (such as the S700) directly within NetSuite.
• Data Orchestration: Maintain NetSuite as your single source of truth by automatically importing all Stripe data (invoices, charges, refunds, and disputes) for manual-free reconciliation.
• Stripe Tax Integration: Automatically calculate sales tax, VAT, and GST/HST/PST, collecting the precise tax amount on every NetSuite transaction using Stripe Tax’s real-time calculation engine.
• Agentic Commerce Ready: Future-proof retail workflows by syncing your NetSuite item catalog directly to the Stripe Agentic Commerce Suite, enabling AI agents to search and safely place orders.
• Multiple Stripe Accounts and NetSuite OneWorld: Enable PayPack to work with multiple Stripe accounts integrated with the same NetSuite instance (mapped to respective NetSuite subsidiaries / NetSuite OneWorld).