PayPack is a native NetSuite SuiteApp that integrates Stripe directly into your ERP environment. Because PayPack is built into your NetSuite account, managing the feature is done through a centralized configuration page rather than a separate external portal.
How to Enable
To enable or disable the main processing engine of the SuiteApp, you must have Administrator role permissions in NetSuite.
Access the PayPack Menu: Navigate to the PayPack tab in your top navigation bar.
Open Configuration: Go to Setup > Configuration.
Locate Configuration Settings: Look for the Enable/Disable PayPack checkbox.
To Enable: Check the box. This activates the connection between NetSuite and Stripe, allowing for real-time customer syncing and payment link generation.
To Disable: Uncheck the box. This will turn off PayPack from processing.
Click Save.
Enabled vs Disabled
| Feature | When Enabled | When Disabled |
|---|---|---|
| Payment Links | Automatically generated on Invoices, Sales Orders, and Quotes. | Links will no longer be generated or accessible to customers. |
| Data Orchestration | Stripe events (Charges, Refunds) sync into NetSuite automatically. | Automated syncing stops; manual entry/import is required. |
| Customer Records | Real-time sync of payment methods to Stripe profiles. | Syncing is paused; payment methods cannot be added from NetSuite. |
| Subtabs | PayPack-specific subtabs appear on transaction records. | Subtabs may be hidden or inactive, preventing one-click charges. |