How Auto-Bill Payment Works

Auto-Bill Payments is an automated feature to streamline payments, boost cash flow, reduce errors, and improve customer satisfaction by taking a Stripe payment on the NetSuite Customer Payment record.

A NetSuite customer payment is a record of a payment made by a customer to settle an outstanding invoice. It's essentially a digital representation of a customer's payment, tracking the amount paid, the date, and how it was applied to reduce the customer's balance.

NetSuite customer payments serve as the backbone of your accounts receivable process. They are used to:

Track and Record Customer Payments

  • Centralized repository: All customer payments are stored in one place, providing a complete overview of your cash inflow.
  • Detailed information: Each payment includes details like payment date, amount, payment method, and applied invoices.

Apply Payments to Invoices

  • Invoice balancing: Payments can be applied to specific invoices, reducing outstanding balances.
  • Overpayments and credits: You can handle overpayments and create credit memos to adjust customer accounts.
  • Payment allocation: For multiple invoices, you can allocate payments based on different criteria (e.g., oldest invoices first).

A successful auto-bill of customer payment will automatically write back the Stripe Charge Id and check boxes Auto-Bill Script Triggered (PayPack) and Auto-Bill Processed in Stripe (PayPack).

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