There are business use cases where you may want to charge a transaction convenience fee or surcharge. 

Surcharges are typically meant to cover the merchant's costs for processing credit card payments, while convenience fees are for providing a convenient payment or service option. Surcharges are subject to rules and regulations, and may be prohibited or restricted in some states, while convenience fees are legal in all 50 states.

Note: PayPack does not currently support surcharges for card payments used with Apple Pay or Google Pay.

Need help making a decision? Please reach out to help@paypack.ai and we will guide you through the process!

Settings

When enabled, the fee can be applied across any PayPack charge on the customer, quote, sales order, invoice, or invoice group. The fee can be configured to apply globally or specifically to a transaction.

At the PayPack Payment Link (Customer  Facing)

At the PayPack Subtab (NetSuite Admin)

On successful charge, a separate NetSuite invoice transaction is created with a new line item to track the surcharge without impacting the original transaction details.

• Flat Amount Surcharge – Enter a static value (i.e. 5 for $5)
• % Amount Surcharge – Enter a static value (i.e. 3 for 3%)
• Surcharge Form Label – This form label only appears on the payment link page. Typical labels are Surcharge or Convenience Fee. The default label is Surcharge.
• Surcharge Item – Recommend setting up a non-inventory or payment item to collect surcharge totals.
  
  
• Surcharge Invoice Mappings – When needing to populate required fields on an invoice transaction, enter metadata in JSON format to satisfy the requirement.
• Enable Card Only – In certain scenarios, a fee may be applied to only the card payment method and not others such as ACH Direct Debit or Cash App.