Create a NetSuite Credit Memo from the paid Invoice or Return Authorization and process the refund under the PayPack subtab.
Note: The PayPack subtab will only appear if the Credit Memo or Return Authorization has a linked transaction. This is typically shown in the field labeled created from.
- Uses NetSuite's native refund workflow.
- When a refund is processed on the credit memo using the PayPack subtab, a customer refund is automatically generated and applied to the credit memo.
- Stripe refund id will be stored in the Customer Refund custom field STRIPE REFUND ID (PAYPACK).
Refund on the Credit Memo
Watch how to process a refund in PayPack at the credit memo.
Refund on the Customer Deposit
Watch how to process a refund in PayPack at the Customer Deposit.