PayPack creates a refund in Stripe on the specified charge from NetSuite which results in a customer refund.
Note: Once a refund is successful with Stripe, PayPack will immediately generate a Customer Refund and attach to the Credit Memo.
*Required
- Credit Memo Item – Optional non-inventory item to track surcharge refunds sent to Stripe.
- *Customer Refund Payment Method – Typical required field on the customer refund transaction. To create a new payment method, navigate to Setup → Accounting → Accounting List.
- Credit Memo Mapping for Refund – When needing to populate required fields on an surcharge credit memo transaction, enter metadata in JSON format to satisfy the requirement.
- Customer Refund Mappings – When needing to populate required fields on an customer refund transaction, enter metadata in JSON format to satisfy the requirement.