The Payment Method Override is a feature that lets you specify a different payment method for a transaction, overriding the customer's default payment method. This is a field that can be populated with a specific payment method ID (e.g., "pm_123") on either a transaction record or a customer record in NetSuite.

The key distinction is that the stored payment method ID might not always be the primary or default payment method assigned to the customer in Stripe. This gives you the flexibility to use a specific card or bank account for a particular transaction, even if it isn't the one marked as the default.

How the Override Works

The system follows a specific hierarchy to determine which payment method to use for a transaction. It checks for an override at different levels, from the most specific to the most general.

Highest Priority: The system first looks for the Payment Method Override field on a specific transaction, such as a Sales Order, Invoice, Invoice Group, or Estimate. If this field is populated, the system will use this payment method ID.

Next Priority: If the transaction-level override field is empty, the system then checks the Payment Method Override field on the Customer record. If this is populated, it will use that payment method.

Lowest Priority (Fallback): If neither of the override fields are populated, the system falls back to the Default Payment Method field stored on the customer's record. This is the last resort and ensures that a payment method is always available.

The stored payment method ID is essential for several key PayPack features, allowing you to automate payments with precision:

• Recurring Billing: Ensures that a specific payment method is used for all recurring charges, even if the customer has multiple payment methods on file.
• Auto-Bill Payments: Automates the payment process using the designated override payment method, reducing manual work.
• Customer Installment Plans: Allows you to use a specific payment method for each installment, providing flexibility for customers.
• Bulk Invoice Charges: Ensures that the correct payment method is applied across multiple invoices being charged in a single batch.

Locate a Payment Method ID in Stripe

In the Stripe Dashboard:

• Go to the Customers section
• Select a customer
• View their saved payment methods in the "Payment methods" section

Auto-Save New Card

The Auto-Save New Card to Payment Method Override feature streamlines the payment process for Accounts Receivable (AR) teams by automatically linking newly added payment methods to specific transactions. When an AR representative adds a new credit card to a customer profile directly from a NetSuite transaction (such as a Sales Order or Invoice), the system now automatically populates the Payment Method Override field with the ID of that new card.

This feature eliminates manual data entry and ensures transaction accuracy. By detecting when a new card is added via the PayPack interface within a transaction record, the system immediately "locks in" that card for that specific transaction by auto-populating the override field.

Payment Method Override Lock

The Payment Method Override Lock is a precision-control feature designed to eliminate selection errors during the payment process. It ensures that the NetSuite transaction UI remains strictly synced with the intended payment source defined in the Payment Method Override field.

When a NetSuite transaction (such as a Sales Order or Invoice) has a specific Payment Method ID populated in the override field, this feature "locks" the UI payment options. If an AR representative or NetSuite user triggers a refresh of the payment method dropdown list, the system will filter the results to display only the Payment Method ID found in the override field.

Key Benefits

• Zero-Error Processing: Prevents users from accidentally selecting the wrong card from a long list of customer payment methods when a specific card has already been designated for the transaction.

• Simplified UI: Cleans up the user experience by removing irrelevant payment options, allowing AR teams to process transactions faster and with greater confidence.