The Notes field allows your customers to include special instructions, references, or messages when completing a transaction via your PayPack Payment Link. This guide will walk you through enabling the feature, locating the submitted notes, and mapping them directly into NetSuite.

Enable Notes

To activate this feature, you will need to adjust your Payment Link preferences within the PayPack configuration.

• Check the ENABLE NOTES box under your primary Payment Link settings.

• Optionally, provide custom placeholder text in the box below to guide your customers on what to enter.

Customer Checkout Experience

Once enabled, customers will see a new text area field just above the payment button on their checkout page.

• The notes field has a strict 500-character limit.

• The note data is only populated and captured when the customer clicks the pay button and a successful payment is triggered for processing.

Locate Notes in NetSuite and Stripe

After a successful payment, the note data is passed to both your NetSuite environment and your Stripe dashboard for easy tracking.

• NetSuite: Open the PayPack Payment Intent log for the transaction. You will find the customer's text under the custom field labeled NOTES.
  

• Stripe: The note is also pushed to Stripe as metadata. Navigate to the specific transaction and look under the Metadata section for notes.
  

Map Notes to Payment Records

In order to fully utilize these notes within your NetSuite workflows, you can automatically map the Stripe metadata notes onto specific fields.

• Update the PayPack field mapping configuration to push the note data to your Customer Deposit or Customer Payment records.

• For a complete walkthrough on configuring this, please see our guide on Customer Deposit and Customer Payment field mapping.

{
  "generate": "memo",
  "extract": "metadata.notes"
}